Delivery & Refund Policy

DELIVERY/ SHIPPING POLICY –

  • Purchased Items shall be delivered to the given customer address

  • We deliver All over UAE

  • The Duration of each order differs because it depends on the availability of the item. If the item is available in our warehouse delivery is estimated to be within 7 days from date of purchase

  • Delivery Charge is applicable on some order and will be mentioned in the quoted price. If delivery is Free the amount will be Zero.

 

Refund Policy –

 

We can refund your order if the following situations occur, Only IF:

  • We sent the wrong product.

  • The product is defective.

  • The product was damaged in shipping.

  • The product is tampered.

Note: Refund will be processed through the same payment method used originally

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

 

Cancellation Policy –

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

 

Payment Confirmation –

For Services:

  • Services requested will be communicated and confirmed through SMS AND OR WHATSAPP.

  • Once service estimated and confirmed payment will be required and once paid customer will be notified through SMS OR WhatsApp.

  • Once a payment is made, the confirmation notice will be sent to the customer via email within 24 hours of receipt of payment.

 

Refund Policy –

Service order can be refunded only if the customer decided to cancel the service request.

 

Cancellation Policy –

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

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