1. Introduction
1.1. Welcome to Cortina These terms and conditions govern the sale of custom-made furniture. By
placing an order, you agree to be bound by these terms.

2. Orders
2.1. All orders for furniture and custom-made furniture must be placed in writing, specifying the
details of the design, dimensions, materials, and any other relevant specifications.

3. Production Time
3.1. Estimated production times will be provided at the time of order. These times are estimates and
not guaranteed. Delays may occur due to unforeseen circumstances.
3.2. Late changes on the products design, size, fabric or any other change will result in the
production time to reset.
3.3. In case of any delay the customer agrees to wait till the product is ready and trust that we are
doing our best efforts to finish the production and deliver as soon as possible.

4. Payment
4.1. Payment terms are 100% In advance. Payment must be made in full before the furniture is
delivered or installed. Delays in payments will directly affect the delivery times.

5. Delivery and Installation
5.1. Delivery dates will be arranged upon completion of the furniture. We will make reasonable
efforts to meet the agreed delivery date.
5.2. The customer is responsible for ensuring that the delivery location is accessible and that the
furniture will fit through doors, lifts, and other entryways. If the location isn’t accessible a 500 AED
charge will apply for every failed delivery.
5.3. Our delivery and installation team will not deliver any furniture through stairs this applies to all
deliveries within buildings and towers.
5.4. Our team will click a photo of the furniture delivered this will be the only proof of delivery.
5.5. In regards to international shipments we are not responsible for any damages caused by the
third-party shipping service providers. All damages will be solely the responsibility of the shipping
provider.
5.6. All the products purchased by Cortina must be shipped and delivered by our delivery team
unless the delivery is outside the UAE then we handover the products to the shipping providers after
getting an NOC from the customer to clear the handover.

6. Inspection and Acceptance
6.1. Upon delivery, the customer must inspect the furniture and report any defects or discrepancies
within the same date of delivery.
6.2. Once the defect is specified and reported we will examine the product and come up with a
conclusion if it needs to be fixed or if it’s a fine finished product.
6.3. Fixing will be scheduled and communicated with the customer the fixing time could range from
3 days up to 20 days. If more time is needed it will be communicated and explained to the customer.

7. Cancellation and Returns
7.1. Custom-made furniture orders cannot be cancelled or returned.
7.2. If the customer delivery location is not ready or if the customer kept the purchased furniture in
our storage facilities for any reason this will incur a charge of 100 AED per day for a maximum cap of
60 days.
7.3. If the customer fails to receive the items that are ready for delivery these items will be stored
for 60 days maximum and then it will be auctioned for sale or demolished. By then no refund or
credits will be issued back to customer.

8. Limitation of Liability
8.1. Our liability is limited to the cost of the custom-made furniture. We are not liable for any
indirect or consequential damages.

9. Governing Law
9.1. These terms and conditions are governed by the international and local laws for sales of custom-
made products. Any disputes arising under these terms will be subject to the exclusive jurisdiction of
the courts.

10. Changes to Terms
10.1. We reserve the right to amend these terms and conditions at any time. Changes will be
communicated to customers and will apply to orders placed after the date of the change.

11. Contact Information
11.1. For any questions or concerns regarding these terms and conditions, please contact us at
contact@cortina.ae.